Social Marketing Etiquette
by Barbara Silva
July 18, 2008 9:00 PM
The key word in social marketing is social. Putting content up on sites
like Squidoo, Hubpages, FaceBook, MySpace - any social media where a community of people has
formed because of similar interests is a profitable way to promote your business.
It's important to remember, though, that any time a group forms a close-knit bond,
they don't welcome just anyone into their community. As they have come to know
one another and interacted over time, a set of unwritten rules comes into play.
Study the Rules of the Game There are definite social marketing dos
and don'ts. Spend a little time at a new social site to get a feel for the way things operate.
There will usually be "official rules" put up by the host site itself having to do with what kind of content
you can post, how many links you can use and so on. Always read these guidelines before writing your first article.
However, you also want to be sure to pay attention to the more subtle community rules.
Read what the more popular posters have written. What kinds of things are they writing about?
Take the time to read comments and get a feel for the interaction between community members.
As you post your first couple of articles, keep them value driven with minimal promotion.
You need to be accepted into the group and you don't want to risk being perceived as a "selfish" poster.
Supporting the Community Just as in bookmarking, make a practice of supporting at least six
other writers by adding comments or rating their articles for every one article you post. At Squidoo you can "favorite" a
lens, which means you can easily find new lenses by that writer. At Hubpages, you do this by becoming a "fan."
To vote for a Squidoo lens, go to the top of the page and rate the article from 1-5 stars, 5 meaning excellent. Hubpages
gives a thumbs up or thumbs down icon. When you comment, be specific. General comments like "good article"
don't provide much value to the author. Let them know exactly what it was about their article that moved, inspired or educated you.
When someone sends or "shouts" an article to you at Digg, you have two places to comment.
You can comment on the actual article, which will again be of most value to the writer.
You can also leave a comment at the Digg submission. The person who posted the article may or may not be the
original author, but if they have brought a good article to your attention let them know.
Fill the Needs of the Community Another way to "get in with the crowd"
is to answer requests. At Hubpages, there is an actual link called "requests."
There you will find a list of topics people have asked that someone address. The down side
is that these topics may or may not be ones that are highly searched on the search engines, but you
will definitely get lots of hub viewers. Along the way, some will become your fans and you
will have a built in audience for your future hubs. Always be on the lookout for questions
to which you can provide helpful answers. This participation in the community will gradually
build up your followers and as you put up several articles at a particular site, you can gradually become more promotional.
Whether your focus for a given piece is value driven or promotional - always make sure the value is there.
This will help ensure your social marketing campaigns are successful. Avoid Being "Flagged" or "Blocked"
My personal pet peeve is when someone who has never communicated with me before opens with "Boy,
do I have a great opportunity for you." I will click out of the article before getting to the second sentence --
I just don't have time for that. If other people feel you are trying to push your products or opportunity at a social
site, they will either block you from their list or complain to the site managers.
You may find your articles are removed. Usually, you are given instructions on
how to revise your article before this happens, but community members are not as likely to
give you a second chance. Another way to aggravate people is to produce multiple articles
that offer nothing new in the way of value. You can write on the same topic, but each article
should be unique and not a carbon copy of a previous one. Digg Your Best Stuff
If you are submitting articles at a site like Digg, you are asking people to take the time to read and rate a
particular piece. Therefore, be sure you are only sending your best stuff. If you submit two to
three articles everyday, you will likely be ignored. People in the Digg community have lots of people they
support and they simply don't have time to read hundreds of submissions. They will very quickly find out
which writers provide the value and whose articles are worth taking the time to read. When someone who
consistently shares interesting information sends something they think I should see; I'll take a look. They have
earned the right to put that offer in front of me by treating me as a friend and not a dollar sign. Use
Your Party Manners When using social marketing, think of yourself as being a guest at a party where you
don't know anyone. First, you'll probably want to know the dress code. No one wants to show up in a tee shirt and
jeans and find everyone else is in cocktail attire. When you arrive, your host and hostess will hopefully introduce
you to someone, but if they don't, you'll probably hang back awhile and observe. At some point, someone will smile
at you or give you an opening to enter into a conversation. You wouldn't choose this point to jump on the table, whip
out your guitar and begin singing at the top of your lungs. Instead, you would engage in polite conversation, finding out
about the other people. Your guitar playing may come up naturally. Someone may turn to you and ask, "And what do you do?"
Now you have the opening to say, "Oh, I play a little guitar." The response will tell you whether to leave it at that for
now or continue. If the answer is "that's nice" you know to drop the subject. If people move closer to you and ask
if you brought your guitar with you, you might get to play for everyone. I wouldn't jump up on the table though. Your hostess won't
invite you to the next party if you scuff her fine wood dining table she inherited from her grandmother. Social Media as a
Marketing Tool Social marketing means interacting with people the same way as you would as a newcomer to a party.
Play by the rules and you'll find social sites are an excellent source to connect with and learn from other marketers.
Potential customers can get to know you in a no pressure environment. Time at these sites is usually well spent.
Before long, you'll be playing guitar, selling guitars, or giving lessons without even trying.
Once you know your audience, you'll start to get standing ovations.
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Barbara Silva has been an educator for over thirty years. She is an Internet marketing coach for home business owners and network marketers. She teaches her clients how to use attraction marketing and the Internet to generate leads. |
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